• Welcome!

  In this onboarding guide we'll take you from first principles to embedded, expert use. If you need further help or guidance at any time, just contact us and we'll be happy to help. Thank you for choosing Ombea for your experience management journey - we really appreciate it and we promise you'll never look back! Let's get going... How this onboarding guide is structured Ombea is easy to get set up with, but running any project well is another matPopular

• 1. Before you start

  You'll be more successful with your Ombea deployment if you take the time to prepare beforehand. Here, we show you how. Which modules are you using? This is our universal startup article, designed to point all users of all Ombea solutions in the right direction. It will help to clarify in your own mind which Ombea modules you are using, so you know which bits of this article to follow. As a guide, you'll have one or more of the following: On-site ExpressTab: Feedback tabFew readers

• 2. Deploy

  Now you've done the preparation work, it's time to install any software, set up any hardware, create user accounts, and deploy questions. Print your questions (ExpressPod and ExpressTab only) You'll need to print your question so you can insert it into the question holder in the next step. We've got some handy templates for you here. Assemble your hardware (ExpressPod, ExpressTab, ActionPad only) ExpressPod 4G/Few readers

• 3. Promote

  The more buy-in you get, the more feedback you’ll get, the more robust your findings will be, and the faster you’ll reach your goals. Launch the feedback initiative It’s vital that you tell people, whether they be customers or employees, what you’re doing and why. If you don't, you can suffer from poor feedback volumes and, worse, create an atmosphere of skeptcism or mistrust when people draw their own conclusions about why you are measuring their thoughts! Here at Ombea we recommenFew readers

• 4. Measure

  Everything is live, the right people know about it, and feedback is coming in. Here we show you how you can see it. The Dashboard This is the standard place to see the data. View your results Urgent Notifications, and Scheduled Reports While you can check the dashboard whenever you like, Ombea has a powerful notification system which can alert key stakeholders whenever feedback crosses a prescribed threshold. It can alsoFew readers

• 5. Investigate

  The data is useless until you act on it. Before acting, it pays to investigate and brainstorm with colleagues about the 'what' and 'why' of the data you're receiving. Find your weaknesses Positive feedback is nice, but negative feedback is where your growth lies. The clues are all in your Dashboard. It's easier to find if you use filters. Filter your results Discuss with colleagues We recommend you meet withFew readers

• 6. Act

  Nothing will change until you take the steps you brainstormed with colleagues earlier. Share your conclusions The Ombea data will result in change. Change is easier when you are transparent with the key stakeholders, that is, employees, customers, managers and sponsors. If you can share the data before and after a change, buy-in will be even better! Display your results on digital signage Download yoFew readers

• 7. Repeat

  Customer expectations change. Your competitors improve. Employee engagement ebbs and flows. This means that the perfect experience is an ever-moving target. Repeat the cycle and you’ll always be a step ahead. Promote Measure Investigate Act Great work! Carry on reading more articles and do remember that we're always here if you need us: Contact us.Few readers