• Create branching streams

  In this article you’ll learn how to add branching logic to your Stream. Branching is possible with ExpressTab, Link, Website Widget and Desktop Widget Streams. You might want to change the questions people see depending on how they responded to previous questions. For example, you start with a smiley question. People that respond negatively are then asked, “Oh no! Please tell us what happened.” In contrast, people that respond positively are asked, “That’s great! Please tell us what weSome readers

• The perfect survey

  In this article you will learn to consider the key ingredients that make up an effective survey. When writing a survey, it can be tempting to dive right in and start throwing questions down. We'd advise a more thoughtful approach to ensure you can draw meaningful conclusions form your survey results. For example, if you ask the wrong questions, you'll struggle to draw conclusions. If you have the right questions but you phrase them poorly, you can get unreliable answers. If you get theFew readers

• Include a Stream or Stream Mix in the Overview

  Steps Click Streams in the menu -Select the Stream or Stream Mix -Click Edit Click the Distribution or General Settings tab -Select the question that best describes the respondent’s overall experience Under Dashboard Overview settings select Include in Overview Further reading Filtering and navigating the OverviewFew readers

• Delete responses

  In this article you’ll learn how to delete responses from Streams. Steps Log in to Ombea Insights. From the menu on the left-hand side, click Streams. Select the Stream you wish to edit. From the menu on the right-hand side, click Edit Results. A panel will appear. Use the tick-boxes to select the result(s) you wish to delete. When prompted, confirm that you wish to proceed.Few readers

• Manage Widget behaviour

  When it comes to Website Widgets, you can do the following: Define which pages will show a Website Widget. Define where on the page the Website Widget should appear. Set a Website Widget to appear only when you 'call' it. Use a HTML container for custom Website Widget positioning. Set a Website Widget to appear automatically, using a timer. Set the delay before a timed Website Widget reappears for a visitor. Define which pages will show a Website Widget You adjust thFew readers

• Change stream fonts & colors

  You can change the design of your Insights Anywhere, Website Widget, and ExpressTab Streams. For example, you might want to match your in-house brand. There are two options when it comes to making changes: Simple Styling Advanced Styling (requires a Professional or Enterprise subscription) Simple Styling allows you to change colors and fonts. Advanced styling gives you much greater control, including custom logos and background images. Access the Styling Options From the mFew readers

• Change stream language

  By default, your Stream will be in English or French, depending on your Ombea account settings, however you can present the Stream in multiple language variants to make it more convenient for those giving you feedback. Set the Available Languages When you create your Stream, you will see an Available Languages option above the first Block. Click Edit here. The language selection panel appears. From the drop-down, select the language you wish to offer. Repeat step 2 for eFew readers

• Understand satisfaction indices

  When using smiley questions to understand satisfaction you can expect a lot of feedback. While you can see how many people chose each emoji, the real power in a smiley question lies in something called its 'index'. This is a single number that Ombea calculates from the results. The index represents the balanced total of all your results. Net Promoter Score (NPS). Customer Effort Score (CES). Customer Satisfaction (CSAT). Insights Index. How to choose the right index for yourFew readers