• Reebot your ExpressPod

  In this article you’ll learn how to reboot your ExpressPod. This might be necessary if your ExpressPod has become unresponsive, or one of our support team has asked you to reboot the ExpressPod. Before you start You should be in an area with good 3G or 4G reception for this procedure. Steps Remove the question holder to give yourself easier access to the power switch. Slide the power switch to the Off position. Wait 10 seconds, then slide the power switch back to the OnFew readers

• ExpressTab Troubleshooting

  Issue: Tablet Screen is Off Possible Causes: Device powered off due to low battery. Faulty USB charging cable. Faulty charging adapter. Solutions: Step 1: Check the Charging Cable Reconnect the Charging Cable: Unplug and then plug the charging cable back into the device. Check if the charging sign appears on the screen. Step 2: If Charging Sign is Visible Charge the Device: Allow the device to charge for at least two hours. Power On the Device: Press and hold the powerFew readers

• Reboot your ExpressTab

  In this article you’ll learn how to reboot your ExpressTab. This might be necessary if your ExpressTab has become unresponsive, or one of our support team has asked you to reboot the ExpressTab. Before you start You should be in an area with good 3G or 4G reception for this procedure. Steps Press and hold the ExpressTab power button. A menu will appear on the ExpressTab screen, where you can select the option to Restart.Popular

• Adjust ExpressTab Settings

  In this article you’ll learn how to adjust settings for your ExpressTab, such as the WiFi network, screen brightness, or audio volume. Steps Press and hold the Ombea logo on the ExpressTab screen for 10 seconds to reveal the menu. Adjust the settings you need.Few readers

• Fix missing data

  When you log in to your Dashboard, there is no data shown from your Touchpoints. Check your Streams Check that you have selected a valid Location, Website or Stream selected from the main Dashboard. Check that your Stream has not expired. You can see this by clicking on the Streams menu. If your Stream has expired, it will appear in the Archived Streams tab. You can fix it by editing the Stream and changing the expiry date. Check your Reporting Dates Check that you haPopular

• Change ExpressPod batteries

  Your ExpressPod batteries have depleted, and you need to change them. Before you start You will need a small Phillips screwdriver or hex key depending on what device you have. You will need 3 new D-Cell (LR20) Alkaline batteries. Not all batteries are created equal! We recommend using branded batteries. We ship ExpressPods with 'Duracell Industrial batteries.Popular

• Clean your hardware

  Keeping your feedback hardware clean will ensure it always looks inviting and welcomes feedback. In general, ExpressPods should be cleaned in the same way as other frequently touched areas in your public spaces, such as door handles and grab rails. You can use a dry cloth with mild detergent-based cleaner on all exterior parts of the ExpressPod. Question Holder You can improve the visibility of the question by using a microfibre cloth on the perspex question holder. Smiley PaneFew readers

• Change ExpressPod Buttons

  You wish to change the ExpressPod lid from smileys to multiple-choice, or vice versa. Before you start This procedure will expose the ExpressPod circuitry. Please take precautions to avoid a static discharge which could damage the ExpressPod. Changing your ExpressPod button panel: EP-02 Remove the ExpressPod question panel. Separate the ExpressPod from the stand. Turn your ExpressPod upside down on to a flat surface. You will see two small phillips screws. Remove theFew readers