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ExpressTab Troubleshooting

Fix common issues before reaching out to support

Something off with your ExpressTab? Most issues have a quick fix. Run through these checks before reaching out to support.

Screen Is Off

The most common cause is a power issue. Work through these steps in order:

  1. Reconnect the charging cable and check whether a charging indicator appears on the screen.
  2. If a charging sign is visible -- let the tablet charge for at least 2 hours. Then press and hold the power button (a small white button near the top-left edge) to start it.
  3. If there is no charging sign -- try a different USB cable (USB-A to Micro USB, or USB Type-C depending on your model). Then try a different charging adapter -- any standard Android charger will do.
  4. If nothing works -- contact support@ombea.com. The device may need a replacement under warranty.

Data Is Not Appearing

Screen is on but responses are not showing up in Ombea? See Fix Missing Data for a systematic checklist.

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