Hardware care

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ExpressPod troubleshooting

Buttons not responding or data not coming through? Start here.

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ExpressTab troubleshooting

Fix common issues before reaching out to support

how-to

Reboot your ExpressPod

A quick power cycle fixes most connectivity issues

how-to

Reboot your ExpressTab

Frozen or out of sync? A restart usually does the trick

how-to

Change ExpressPod batteries

Swap out dead batteries and get back online fast

how-to

Change ExpressPod buttons

Switch between smiley and multiple-choice layouts in minutes

how-to

Adjust ExpressTab settings

Tweak Wi-Fi, brightness, and volume right on the device

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Feedback link not working

"Feedback link down? Here's the fix."

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Clean your hardware

A clean terminal collects more responses -- here is how to maintain yours

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Fix missing data

Responses not showing up? Here is a systematic checklist.