Hardware care
reference
Fix Missing Data
Responses not showing up? Run through this checklist
referenceExpressPod Not Responding to Touch
Buttons not registering? Work through this checklist before contacting support
referenceExpressPod Black Screen or Charging Issues
Screen gone dark? Here's how to bring it back
referenceExpressPod 4G Connectivity Issues
Device online but data not coming through? Check your cellular connection
referenceExpressTab Troubleshooting
Fix common issues before reaching out to support
how-toReboot Your ExpressPod
A quick power cycle fixes most connectivity issues
how-toReboot Your ExpressTab
Frozen or out of sync? A restart usually does the trick
how-toChange ExpressPod Batteries
Swap out dead batteries and get back online fast
how-toChange ExpressPod Buttons
Switch between smiley and multiple-choice layouts in minutes
how-toAdjust ExpressTab Settings
Tweak Wi-Fi, brightness, and volume right on the device
referenceClean Your Hardware
A clean terminal collects more responses -- here is how to maintain yours