ExpressTab Troubleshooting

Issue: Tablet Screen is Off

Possible Causes:

Device powered off due to low battery.

Faulty USB charging cable.
Faulty charging adapter.

Solutions:

Step 1: Check the Charging Cable
Reconnect the Charging Cable:
Unplug and then plug the charging cable back into the device.
Check if the charging sign appears on the screen.
Step 2: If Charging Sign is Visible
Charge the Device:
Allow the device to charge for at least two hours.
Power On the Device:
Press and hold the power button (the tiny white button on the top left-hand side of the device).
Step 3: If Charging Sign is Not Visible
Test with Another USB Cable:
Identify the type of USB cable needed (USB A to Micro USB or USB Type-C).
Test the device with a different USB cable of the same type.
Test with Another Adapter:
Use an alternative adapter (any standard Android charger is compatible).
Step 4: Contact Support

Defective Items:

If any component (cable or adapter) is found to be defective after testing, please contact us at Support@ombea.com.
Unresolved Issues:

If the device still does not power on after following the above steps, please contact us at Support@ombea.com to proceed with a warranty replacement.
Contact Information:

Email: Support@ombea.com
By following these troubleshooting steps, you can resolve most issues related to the ExpressTab not powering on. If further assistance is needed, our support team is ready to help.

Updated on: 13/08/2024