Create Website Widget streams

Before you start

Make sure you have a installed the widget. If not visit: Install Website Widgets
Make sure you have decided what questions you will ask with your Website Widget.

Steps

Visit https://insights.ombea.com/ and log in with your Insights username and password.
From the menu on the left-hand side, click Streams.
Click on the + symbol in the blue circle.
Click Create beneath Website Widget.
Click on ADD NEW BLOCK.
Select the question type and add the details you are prompted for. To add further questions, click on ADD NEW BLOCK and repeat as necessary.
Choose what happens after the last question. You can choose to either send participants to a specific webpage, or to display a message.
Click Next.
Give your Stream a name so you can identify it in your dashboard.
Schedule your Widget's start and end dates. This can be for now or at a specific time in the future.
Choose one or more Touchpoints to display the Widget.
Decide if you would like to prompt the visitor for the same feedback again.
Click Save.

You can add logical branching to your stream. This means the questions can go in different directions depending on the responses given. To learn more, see Create branching streams
If you change your Stream, there is no need to re-add the widget code snippet to your website.
For Smiley questions, you will need to choose an Index. The Index you choose will determine how Ombea will summarize your feedback. For help making the right choice, see our article on Understand satisfaction indices.

Congratulations!

Your Widget is now ready! Depending on the start and end times you defined, you can access it by visiting the web address you chose to publish it on. The results will appear in your dashboard.

Updated on: 29/09/2022