Create a new Desktop Widget Stream

Adding a Desktop Widget is a two-part process.

First you will create a Stream which tells the Website Widget what questions to ask and when.
Then you will install the Website Widget on your staff computers, using a Microsoft System Installer (MSI) file.

Before you start

Make sure you have a Touchpoint that represents your Desktop Widget. This will usually already be set up for you. It will be called something like 'ACME Desktop Widget'.
Make sure you have administrative privileges to install software across your network.

The Desktop Widget is a type of Website Widget. In these instructions you will see reference to the Website Widget. This is deliberate.

Part 1: Create the Stream

Click Streams in the menu -> Click the + button -> Select Stream -> Select Website WIdget



To interact with your respondents using Ombea, you can fill your Stream with questions and content blocks. As you will discover, we've already created your first block, to add additional blocks simply click on + ADD NEW BLOCK.

To define your block select the type. You can choose any of the following:
Smiley
NPS
Multiple Choice
Picture Choice
Free Text
Break

Depending on your selection you would have some additional options.

You can add logical branching to your Stream. This means the questions can go in different directions depending on the responses given. To learn more, see Stream Branching.

For Smiley questions, you will need to choose an Index. The Index you choose will determine how Ombea will summarize your feedback. For help making the right choice, see our article on Understand satisfaction indices.

The last exit block is mandatory and designed to thank your employee for their input and let them know about any next steps.

Click Next or the Distribution tab and follow the steps.

Under Choose what happens after submission, you can set how often each employee should be asked the same questions. For example, if you choose to ask again after 1 week, they will be asked weekly. (Note that if you select all zeroes for weeks, days, hours and minutes then the Desktop Widget will keep reappearing immediately after the user has closed it. This is probably not what you want, so you should instead add a longer time interval or select Never ask again.

Interested in engaging your users? Read more about gamification here .

You can change the appearance of your Desktop Widget (fonts, colors and so on). See Change stream fonts & colors.

Part 2: Install the Desktop Widget across your network

Please see Install Desktop Widgets.

Congratulations!

Your Widget is now ready! As long as you are within the times and dates you scheduled for the Stream, you can access it through a computer with the Desktop Widget installed. The results will appear in your Insights dashboard which you can access using the links on the left-hand side of the Insights platform.

Updated on: 10/08/2023