Set Up an ExpressPod Survey
Get a single-question feedback stream running on a physical button device in minutes.
- You need admin access to do this. About roles
- Set up ExpressPods must be set up first.
An ExpressPodA physical feedback button device with five smiley faces. Battery-powered, connects via WiFi. is feedback at its most direct. One question. Five buttons. Zero friction. Because the device is physical, the configuration you do here handles the data side only — the question itself needs to be printed and placed next to the device.
Create the Stream
- Go to Streams in the sidebar and click +. A type selection panel appears.
- Select ExpressPod. The wizard opens with two tabs: Blocks and Settings.
Set Up Your Question
An ExpressPod supports exactly one question. Here is how to configure it.
Add languages
The Blocks tab starts with a language selector at the top. If your survey needs translations, click Edit next to Available languages before adding blocks.
Select your languages in the modal. Once added, every question field will show one input per language, so you can enter translations inline as you build.
Configure the block
- Choose a question type: Smiley or Multiple Choice (locked once saved).
- Type your question in the Question field (required).
- Add a Friendly Name if you want a different label in reports.
- Configure the type-specific settings (see below).
Make it visual. The ExpressPod registers button presses but doesn't display your question on screen. Print your question and answer labels using the templates at ombea.com and place them next to the device — clear signage drives more responses.
| Type | What it does | Use it when... |
|---|---|---|
| Smiley | Five smiley faces, from very unhappy to very happy. Produces a satisfaction index score. | You want a fast emotional read — the classic use case. |
| Multiple Choice | Five answer options mapped to physical buttons A–E on the device. | You need a specific selection — e.g. "Which department did you visit?" |
Choose wisely — Smiley vs Multiple Choice is locked in once you save. Pick the one that fits your goal and you're all set. Need to switch later? Just create a fresh Stream.
Smiley settings
Pick an Index: Insights IndexOmbea's proprietary satisfaction score (0–100) calculated from response distribution. Higher is better. (default), NPSNet Promoter Score — measures how likely people are to recommend you, on a scale from -100 to +100., CSATCustomer Satisfaction Score — a percentage (0–100) showing satisfaction level from smiley responses., CESCustomer Effort Score — measures how easy an interaction was, on a scale from 1 to 5., NASNeutral and Above Score — percentage of responses that are not negative (smiley values 3–5)., PASPositive and Above Score — percentage of responses that are positive or very positive (smiley values 4–5)., or VPSVery Positive Score — percentage of responses that chose the happiest smiley (value 5 only).. The default covers most scenarios. Choose a specific one if your organization tracks an industry standard. See What Do the Scores Mean?.
Multiple Choice settings
Fill in the five answer options, labeled A through E to match the physical buttons. Exactly five — no more, no fewer. There is no randomize option (buttons are fixed on the device) and no multi-select.
Let LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected. users compare their scores against peers — either within the same folder or across all locations on this StreamA feedback collection setup — the questions, design, and logic. Think of it as a survey template attached to a Touchpoint.. Available on Smiley, NPS, and Multiple Choice blocks. See Share Results Between Locations for the full guide.
Configure Settings
Click the Settings tab to define when and where your survey runs.
- Enter a Stream name (required) — make it descriptive, like "Customer Feedback Q1".
- Set the Schedule: start date, start time, end date, and end time (all required).
- Under Select Touchpoints, tick at least one TouchpointA feedback channel inside a Location or Website — such as a tablet, a feedback link, or a review import. from the checkbox tree. Some may be grayed out due to feature restrictions.
- Leave Show in Details on (default) if you want this StreamA feedback collection setup — the questions, design, and logic. Think of it as a survey template attached to a Touchpoint. visible in the DashboardThe main screen in Ombea where you view, filter, and analyze all your feedback data.'s DetailsThe Dashboard's drill-down view with advanced filtering, charts, and data comparisons. view.
- Click Save. Your stream goes live on the scheduled date.
Turn feedback into a competition between LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected.s — rank them by satisfaction score, improvement, or both on a leaderboard. Requires at least one Smiley or NPS block. See Set Up Gamification for the full guide.
What's Next
Your stream is live. Head to the Dashboard to watch responses roll in. If data is not appearing, check Fix missing data.
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