Articles on: Touchpoints

Add a Location

Within Ombea your Touchpoints are associated with Locations or Websites so that you can distinguish feedback from different parts of your customer or employee journey.

You can arrange Touchpoints, Websites and Locations into Folders to make them easier to manage. If you are collecting feedback from multiple Touchpoints, it is a good idea to think through how to arrange and group them, so the dashboard is better matched to your organization.

Add a Location

From the menu on the left-hand side, click Touchpoints.
Click on the + symbol in the blue circle.
Select Location.
Where prompted, enter the basic details for your Location, such as a name and address).
Click Next to get to the Touchpoints screen.
Click Add Touchpoint and fill in the details in the pop-up window.
Click Next to get to the Permissions screen. Here you can add users that need to see this Touchpoint in their own dashboards.
Click Save.

Updated on: 11/08/2023

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