Create a Desktop Widget Stream
Set up a feedback survey for employee computers — questions, scheduling, and deployment.
- You need admin access to do this. About roles
- A Desktop Widget Touchpoint must be set up. This will usually already be created for you.
Adding a Desktop Widget is a two-part process. First you will create a Stream which tells the Widget what questions to ask and when. Then you will install the Widget on your staff computers using a Microsoft System Installer (MSI) file.
Before you start
- Make sure you have a Touchpoint that represents your Desktop Widget. This will usually already be set up for you. It will be called something like "ACME Desktop Widget".
- Make sure you have administrative privileges to install software across your network.
Part 1: Create the Stream
- Click Streams in the menu, then click the + button.
- Select Stream, then select Website Widget.
To interact with your respondents using Ombea, you can fill your Stream with questions and content blocks. We've already created your first block — to add additional blocks simply click on + Add New Block.
To define your block, select the type. You can choose any of the following:
- Smiley
- NPS
- Multiple Choice
- Picture Choice
- Free Text
- Break
Depending on your selection you will have some additional options.
You can add logical branching to your Stream. This means the questions can go in different directions depending on the responses given. See Add branching logic.
For Smiley questions, you will need to choose an Index. The Index you choose will determine how Ombea will summarize your feedback. For help making the right choice, see What do the scores mean?.
The last exit block is mandatory and designed to thank your employee for their input and let them know about any next steps.
Click Next or the Distribution tab and follow the steps.
Under Choose what happens after submission, you can set how often each employee should be asked the same questions. For example, if you choose to ask again after 1 week, they will be asked weekly.
If you select all zeroes for weeks, days, hours and minutes then the Desktop Widget will keep reappearing immediately after the user has closed it. This is probably not what you want — add a longer time interval or select Never ask again.
Interested in engaging your users? Read more about gamification in Set up gamification.
You can change the appearance of your Desktop Widget (fonts, colors and so on). See Change colors, fonts & design.
Part 2: Install the Desktop Widget across your network
See Install Desktop Widgets for the full MSI deployment guide.
Congratulations!
Your Widget is now ready! As long as you are within the times and dates you scheduled for the Stream, you can access it through a computer with the Desktop Widget installed. The results will appear in your Insights dashboard.