Details
Go deep on a single Stream — every question, every chart, every insight at your fingertips.
- You need at least one Stream assigned to a Location or Website you have access to
The Details view is where you zoom in. Pick a Stream from the controls at the top, and the page renders a chart card for every question — plus a Responses widget with individual submissions.
Controls
| Control | What it does |
|---|---|
| Touchpoint picker | Select a Folder, Location, or Website |
| Stream picker | Choose which Stream to analyze |
| Period | Set a date range — predefined (e.g. last 7 days) or custom |
| Download | Export a report (see Download a Report) |
Filters
Click the filter icon on the right side of the control bar to slide open a panel with more precise controls:
| Filter | What it does |
|---|---|
| Touchpoints | Narrow results to specific Touchpoints within your selection |
| Time of day | Limit responses to a start and end time (e.g. 08:00–17:00) |
| Weekdays | Limit responses to selected days of the week |
Active filters show up as removable chips below the controls. Quick to apply, quick to clear.
Chart Cards
Every question in the Stream gets its own chart card. The card footer displays the total number of responses and tabs for switching between views. Which tabs you see depends on the question type.
Smiley Questions
Three tabs: Summary, Compare, Focus.
A donut chart breaking down the response distribution across smiley buttons, with the index score front and center.
Time-based trends and breakdowns across four sub-tabs.
A trend line showing how scores change over the selected period.
In the menu you can choose to show values as Percentage or Count, and switch the time precision between Daily, Weekly, and Monthly.
Responses grouped by hour (0–23) — useful for spotting patterns tied to shift changes, opening hours, or rush periods.
In the menu you can choose to show values as Percentage or Count.
Responses grouped by weekday (Monday–Sunday) — useful for comparing workdays to weekends.
In the menu you can choose to show values as Percentage or Count.
A sortable table comparing scores across Locations, Folders, or Touchpoints. Use this to quickly identify your best and worst performers.
The menu gives you full control over the table layout:
- Show columns — check or uncheck columns to show or hide them.
- Order columns as — drag columns to reorder them.
- Show — switch between Percentage and Count, and between Daily, Weekly, and Monthly.
- Group rows by — None, Location, or Folder.
- Sort rows by — choose which column to sort on, with primary and secondary sort direction.
AI-powered analysis that surfaces your biggest potential index gains.
On the left, a ranked list of Potential Index Gains — areas where improving satisfaction moves the needle most. Click any item to highlight it. On the right, a gauge shows your current index alongside the potential increase.
Menu settings:
- Group by time — check Day and/or Hour.
- Group by place — choose Folders, Locations, Touchpoints, or None.
- Time and place — combine time and place grouping into a single view.
Multiple-Choice Questions
Two tabs: Summary, Compare.
A donut chart showing answer distribution with percentages.
Time-based trends and breakdowns across four sub-tabs.
A trend line showing how scores change over the selected period.
In the menu you can choose to show values as Percentage or Count, and switch the time precision between Daily, Weekly, and Monthly.
Responses grouped by hour (0–23) — useful for spotting patterns tied to shift changes, opening hours, or rush periods.
In the menu you can choose to show values as Percentage or Count.
Responses grouped by weekday (Monday–Sunday) — useful for comparing workdays to weekends.
In the menu you can choose to show values as Percentage or Count.
A sortable table comparing scores across Locations, Folders, or Touchpoints. Use this to quickly identify your best and worst performers.
The menu gives you full control over the table layout:
- Show columns — check or uncheck columns to show or hide them.
- Order columns as — drag columns to reorder them.
- Show — switch between Percentage and Count, and between Daily, Weekly, and Monthly.
- Group rows by — None, Location, or Folder.
- Sort rows by — choose which column to sort on, with primary and secondary sort direction.
Free-Text Questions
Two tabs: All, Summarize.
Displays individual responses.
Menu settings:
- View — toggle between List and Word cloud.
- Sort by (List view only) — Date and time, Sentiment response, Free text response, or Location.
- Order by (List view only) — Ascending or Descending.
An AI-generated summary of all free-text responses. You need at least 30 responses before the summary kicks in.
Responses by Respondent
A searchable, paginated table of individual submissions — respondent name, contact details, and answers all in one place. This widget does not appear for ExpressPod Streams.
Good to Know
Hit the fullscreen icon on any chart card to blow it up to fill the screen. Great for lobby displays or team stand-ups.
Most chart cards let you toggle between Percentage and Count via the chart menu. Pick whichever tells the clearer story.
You only see results from the Folders, Locations, and Websites your account has access to.
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