Details
Go deep on a single Stream — every question, every chart, every insight at your fingertips.
- You need at least one Stream assigned to a Location or Website you have access to
The Details view is where you zoom in. Pick a StreamA feedback collection setup — the questions, design, and logic. Think of it as a survey template attached to a Touchpoint. from the controls at the top, and the page renders a chart card for every question — plus a Responses widget with individual submissions.
Controls
| Control | What it does |
|---|---|
| Touchpoint picker | Select a FolderAn organizational container in your Touchpoint hierarchy. Group Locations by region, brand, or any structure that makes sense., LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected., or WebsiteA digital place in your organization hierarchy — your website domain where embedded feedback widgets collect responses. |
| Stream picker | Choose which StreamA feedback collection setup — the questions, design, and logic. Think of it as a survey template attached to a Touchpoint. to analyze |
| Period | Set a date range — predefined (e.g. last 7 days) or custom |
| Download | Export a report (see Download a Report) |
Filters
Click the filter icon on the right side of the control bar to slide open a panel with more precise controls:
| Filter | What it does |
|---|---|
| Touchpoints | Narrow results to specific TouchpointA feedback channel inside a Location or Website — such as a tablet, a feedback link, or a review import.s within your selection |
| Time of day | Limit responses to a start and end time (e.g. 08:00–17:00) |
| Weekdays | Limit responses to selected days of the week |
Active filters show up as removable chips below the controls. Quick to apply, quick to clear.
Chart Cards
Every question in the Stream gets its own chart card. The card footer displays the total number of responses and tabs for switching between views. Which tabs you see depends on the question type.
Smiley Questions
Three tabs: Summary, Compare, Focus.
A donut chart breaking down the response distribution across smiley buttons, with the index score front and center.
Time-based trends and breakdowns across four sub-tabs.
A trend line showing how scores change over the selected period.
In the menu you can choose to show values as Percentage or Count, and switch the time precision between Daily, Weekly, and Monthly.
Responses grouped by hour (0–23) — useful for spotting patterns tied to shift changes, opening hours, or rush periods.
In the menu you can choose to show values as Percentage or Count.
Responses grouped by weekday (Monday–Sunday) — useful for comparing workdays to weekends.
In the menu you can choose to show values as Percentage or Count.
A sortable table comparing scores across LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected.s, FolderAn organizational container in your Touchpoint hierarchy. Group Locations by region, brand, or any structure that makes sense.s, or TouchpointA feedback channel inside a Location or Website — such as a tablet, a feedback link, or a review import.s. Use this to quickly identify your best and worst performers.
The menu gives you full control over the table layout:
- Show columns — check or uncheck columns to show or hide them.
- Order columns as — drag columns to reorder them.
- Show — switch between Percentage and Count, and between Daily, Weekly, and Monthly.
- Group rows by — None, Location, or Folder.
- Sort rows by — choose which column to sort on, with primary and secondary sort direction.
AI-powered analysis that surfaces your biggest potential index gains.
On the left, a ranked list of Potential Index Gains — areas where improving satisfaction moves the needle most. Click any item to highlight it. On the right, a gauge shows your current index alongside the potential increase.
Menu settings:
- Group by time — check Day and/or Hour.
- Group by place — choose Folders, Locations, Touchpoints, or None.
- Time and place — combine time and place grouping into a single view.
Multiple-Choice Questions
Two tabs: Summary, Compare.
A donut chart showing answer distribution with percentages.
Time-based trends and breakdowns across four sub-tabs.
A trend line showing how scores change over the selected period.
In the menu you can choose to show values as Percentage or Count, and switch the time precision between Daily, Weekly, and Monthly.
Responses grouped by hour (0–23) — useful for spotting patterns tied to shift changes, opening hours, or rush periods.
In the menu you can choose to show values as Percentage or Count.
Responses grouped by weekday (Monday–Sunday) — useful for comparing workdays to weekends.
In the menu you can choose to show values as Percentage or Count.
A sortable table comparing scores across LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected.s, FolderAn organizational container in your Touchpoint hierarchy. Group Locations by region, brand, or any structure that makes sense.s, or TouchpointA feedback channel inside a Location or Website — such as a tablet, a feedback link, or a review import.s. Use this to quickly identify your best and worst performers.
The menu gives you full control over the table layout:
- Show columns — check or uncheck columns to show or hide them.
- Order columns as — drag columns to reorder them.
- Show — switch between Percentage and Count, and between Daily, Weekly, and Monthly.
- Group rows by — None, Location, or Folder.
- Sort rows by — choose which column to sort on, with primary and secondary sort direction.
Free-Text Questions
Two tabs: All, Summarize.
Displays individual responses.
Menu settings:
- View — toggle between List and Word cloud.
- Sort by (List view only) — Date and time, Sentiment response, Free text response, or Location.
- Order by (List view only) — Ascending or Descending.
An AI-generated summary of all free-text responses. You need at least 30 responses before the summary kicks in.
Responses by Respondent
A searchable, paginated table of individual submissions — respondent name, contact details, and answers all in one place. This widget does not appear for ExpressPodA physical feedback button device with five smiley faces. Battery-powered, connects via WiFi. Streams.
Good to Know
Click the three dots in the top-right corner of any chart card and select Open in fullscreen to blow it up to fill the screen. Great for lobby displays or team stand-ups.
Most chart cards let you toggle between Percentage and Count via the chart menu. Pick whichever tells the clearer story.
You only see results from the FolderAn organizational container in your Touchpoint hierarchy. Group Locations by region, brand, or any structure that makes sense.s, LocationA physical place (store, office, clinic) in your Touchpoint hierarchy where feedback is collected.s, and WebsiteA digital place in your organization hierarchy — your website domain where embedded feedback widgets collect responses.s your account has access to.
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